Floral Excellence

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Terms and Conditions

  1. Delivery will only be made when payment has been received unless you hold an account with us.
  2. Delivery will be made anytime on the date provided unless you have indicated a specific time and paid appropriately.
  3. FLOWER SUBSTITUTION.  We sometime have to substitute flowers for various reasons; if this is necessary we guarantee to match colour, form and cost as near as possible.  We will not contact you for agreement to make these changes.
  4. Every effort will be made to deliver the order directly however if this is not possible we will leave the order in an appropriate place and a card left with details.  Please leave any information that will help us on the order form.  As a last resort we will leave a card so that the recipient can contact us to arrange either a collection or subsequent delivery.
  5. We always send fresh flowers and guarantee 5-7 days life, however if flowers at not treated appropriately, i.e. left dry, left too near to heat or cold sources, stems not trimmed etc. then we cannot accept any liability.

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